Overview
What You’ll Learn
- Definition of continuous improvement and why it matters
- ECS’s approach to continuous improvement and how it aligns with NDIS Practice Standards
- How feedback, audits, and data drive ongoing improvements
- The Plan-Do-Check-Act (PDCA) cycle
- Roles, responsibilities, and practical steps to foster a learning culture
- Documentation and monitoring processes
Definitions
- Continuous Improvement: A formal, cyclical series of steps designed to enhance processes and outcomes for participants and stakeholders by identifying improvement opportunities, analysing data, and evaluating changes.
- Internal Auditing: An independent review to ensure the quality management system’s effectiveness and identify improvement areas.
- Corrective Action: A management-created plan or measure to address and resolve a non-conformance.
- Performance Measures (Indicators): Numerical evaluations of the provider’s performance (e.g., number of participants served, satisfaction rates, efficiency metrics).
- Learning Culture: An organisational mindset where staff and participants are encouraged to share feedback and continually refine processes.
